Kromtech Alliance Corp. (hereinafter “Company”, “Kromtech”, “We”) is a Company that creates innovative & reliable technology solutions to help users digital lives be more secure and simple.
We respect the privacy of everyone who visits our websites and uses our products and services. We are trying to be as clear and straightforward as possible. As a result we would like to inform you how we would use your personal and non-personal data.
What Data We Collect
While you are using our products, services, and website, we collect a variety of information about you and your hardware.
Some information you may provide directly, and some information is collected automatically by using different tracking technologies.
Usage data is the information that we get when you use our website, products or services. Usually this information is collected automatically. For example, we collect:
Device data (this data is non-Personal). We collect data about your device and the network that you use to connect to our products. This may include data about OS version of your Mac, its model and serial number. It also may include IP address;
Product use data (this data is non-Personal except chat correspondence). We collect information about how you used our software, services and website, which features you used, scan results, chat correspondence, etc;
Support data. When you engage our agents for support, we may collect data about you and your hardware, software, and other details that are related to the support incident. Such data may include your contact information, the content of your chats or emails and other communications with Kromtech support team.
While you are using our Website, we collect:
IP address. We may determine your location based on your IP address in order to customize certain products or advertising to your location;
Cookies. You can learn more about Cookies below;
Browser configurations (e.g. browser language, set currency, etc). We may collect this data to optimize your future experience of using our website and to keep statistics. This data is also non-Personal.
While you are using our Software and Services, we collect:
Chat and email correspondence. We may collect all information that you provide to us through the live chat support window or email;
MAC address. We collect your MAC address to create your profile in our system;
Data about your Mac and its condition. We collect data such as your Mac’s model and serial numbers, OS version, AdwareBuster version, platform, computer type, computer name, CPU, RAM, VGA, etc. to keep statistics and supply you with a list of recommended fixes;
Data about the apps on your Mac. This data may include versions of the apps, their size, date of last update and other information. This data is collected for proper functioning of our software;
Scan results. We save your scan results to keep statistics and to understand the whole picture in case you request our support.
Special Notice for Children under 13 years old and their parents or guardians.
Our website, products and services are not aimed at children under the age of 13, and we may not knowingly collect any personal information from those children.
If you are under the age of 13, please don’t send us your personal information (for example, your name, address and email address) and don’t use our website, products and services in anyway. If you are under the age of 13 and you nevertheless wish to ask a question or use this website in any way that requires you to submit your personal information, please get your parent or guardian to do so on your behalf.
We may share some of your personal information with other companies, contractors and consultants working on our behalf. In such cases, these companies must abide by our data privacy and security requirements and are not allowed to use personal data that they receive from us for any other purpose. We share your personal data with your consent or as necessary to complete any transaction or provide you with our products.
Finally, we may access, transfer, disclose, and preserve personal data, including your content, when we have a good faith belief that doing so is necessary to:
Comply with applicable law or respond to valid legal process, including law enforcement or other government agencies;
Detect, prevent, or otherwise address fraud, security or technical issues;
Protect our Company against harm to the rights, property, or safety of Kromtech Alliance Corp., our customers, or the public as required or permitted by law;
Pass customers’ information to a third party as a result of a merger, acquisition, reorganization, or bankruptcy;
We will send you important administrative and transactional messages (i.e., service notifications). Additionally, from time to time you may receive newsletters and various promotional materials from Kromtech and its Partners notifying you about product updates or special offers. If you don’t want to receive such emails from us, you are free to unsubscribe from the mailing list.
You can find the information of how it is done at the bottom of the email that you have received.
Our Retention of Personal and non-Personal Data
We keep your information for as long as your account is active or as needed. For example, we may keep certain information even after you stop using our services and products if it is necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce this agreement.
We may retain your personal and/or non-personal data even after you stop using our services and your account becomes deactivated. This data is usually non-Personal but it can be personal only if you requested support from us, communicated with our support team in any other way, or provided us some of your personal information directly.
If you provided us some personal information and you want us to remove this information and no longer use it for any purposes, than you can request us to do so by contacting our Support Team.
We take privacy and security seriously, and we do our best to secure your information. But still remember that the Internet is not a secure environment, so you have to be careful.
We have implemented different security technologies to protect your information. Each kind of information has an appropriate level of security. There is no need to protect non-personal information with the highest level of security.
We can not ensure absolute security. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. It is your responsibility to protect the security of your personal information.
If you navigate to some other websites from our website, please be aware that we are no longer responsible for privacy policies of other websites and services.